Dealing with a phone locked to Optus is no fun, but it is also not that complicated, especially now that there are so many unlock options including the ones that the carrier offers, and the external ones like SafeUnlocks. So, if you noticed that your mobile device only works with the Optus network (its original carrier), and are looking for options on how to unlock Optus and get rid of that restriction, this guide is for you! Keep reading to learn more about the top 3 carrier-unlock alternatives you have, the steps to proceed with each method, and why SafeUnlocks is your best ally to solve this problem once and for all.
1st Method to SIM-Unlock your Phone: Using their Customer Service Line.

The very first alternative to unlocking an Optus phone is to go personally to an Optus store or call them at 1300 737 252 to explain the situation and ask them to remove the lock on your device. This might be one of the most time-consuming options, but it has the advantage that the customer service representative can tell you right away whether youāre eligible or not and how much to pay.
If you donāt want to talk to someone, thereās also the possibility of sending a text message to 9999 with the word āMenuā and following the prompts to unlock your Optus phone. Remember that for your request to be approved, you must meet the Optus unlock policies and eligibility requirements that might apply to your case.
How Long does it take to Unlock a Phone from the Optus Network?
This is normally very fast, but it all depends on whether you meet the carrierās policies because if not, youāll need to wait until youāre on good terms with the company to try to unlock your phone again. Keep in mind that there are cases in which this is not a matter of 24 hours, but it is required for you to wait from 5 to 10 business days (when the carrier happens to not have your network unlock code). In that case, theyāll need to contact your phone manufacturer to get it, which can happen no matter if you submit your request via SMS message or using their unlock page, which weāll explain in the next section.
2nd Method to Unlock Optus Phones: Use Optusā Unlock Webpage!

This is an easier and more automated alternative to get your Optus mobile phone fixed, and itās all about visiting the Optus āUnlock your Deviceā page and submitting your request online. Click here to be redirected to the corresponding website, and once there, click on the āGet Startedā button, enter your mobile number to validate your account status, and follow the prompts. If by any chance the platform seems to be not working, youāll need to call 1300 737 252 to explain the situation and do the process by phone, or if not, use a more practical solution: SafeUnlocks.
How much is it to Unlock a Phone from Optus?
Well, this really depends on your specific case because sometimes itās 100% free to unlock your device with Optus, but other times you can end up paying fees up to $80. In fact, the only case in which you pay a fixed rate is when youāre not an Optus customer because then they only charge a $25 flat fee to everyone and thatās pretty much it.
However, for all other cases, it depends on whether you have recharged your service to a minimum accumulated amount of $80 because if you have, your device will be unlocked for free. If thatās not your case, then you need to check if your service has been active for 6 months or more; if thatās the case, you only have to pay a $25 fee, and if not, youāll be charged $80.
3rd Method to Unlock a Phone from Optus: Use SafeUnlocks!

If your phone is locked to the Optus network but for some reason, the device is not eligible or you donāt want to wait for days until they take care of the issue, then SafeUnlocks.com is the solution. Our external service is here to help any user needing to unlock their phone without any policies, paperwork, or expensive fees, all thanks to our advanced software and algorithms now available for Australian carriers!
All we need is your IMEI number to remotely generate your phoneās unlock code regardless of whether weāre talking about an iPhone, a Samsung phone, or a device from any other brand. This unlocking service gets the job done in less than an hour and only costs $1, which is a fixed rate applicable to all phones no matter what their make and model is; this is the solution you were looking for!
Steps to Unlock a Mobile Phone from the Optus Network with SafeUnlocks

SafeUnlocksā online unlocking process is super easy because all you need to do is submit your request, and then we take care of the rest and get the device back to normal in no time. To get started, simply visit SafeUnlocks.com, go to the āCarrier Unlockā section, and fill out the form on your screen with the information required to unlock the phone in question, which includes:
- Your name.
- Your email address.
- The IMEI number of the device.
- The deviceās brand.
Right after that, weāll ask you to create an account with us for you to access our payment gateway and pay the $1 fee, and thatās it, after that, weāll take over and let you know when weāre done. Remember that this process doesnāt involve jailbreaking or rooting the smartphone, downloading any apps on it, or even connecting your device to the PC; this is the safest and least invasive solution!