Top 3 Solutions to SIM Unlock Optus Phones – Detailed Guide

Dealing with a phone locked to Optus is no fun, but it is also not that complicated, especially now that there are so many unlock options including the ones that the carrier offers, and the external ones like SafeUnlocks. So, if you noticed that your mobile device only works with the Optus network (its original carrier), and are looking for options on how to unlock Optus and get rid of that restriction, this guide is for you! Keep reading to learn more about the top 3 carrier-unlock alternatives you have, the steps to proceed with each method, and why SafeUnlocks is your best ally to solve this problem once and for all.

1st Method to SIM-Unlock your Phone: Using their Customer Service Line.

1st Method to SIM-Unlock your Phone: With Customer Service!
1st Method to SIM-Unlock your Phone: With Customer Service!

The very first alternative to unlocking an Optus phone is to go personally to an Optus store or call them at 1300 737 252 to explain the situation and ask them to remove the lock on your device. This might be one of the most time-consuming options, but it has the advantage that the customer service representative can tell you right away whether you’re eligible or not and how much to pay.

If you don’t want to talk to someone, there’s also the possibility of sending a text message to 9999 with the word “Menu” and following the prompts to unlock your Optus phone. Remember that for your request to be approved, you must meet the Optus unlock policies and eligibility requirements that might apply to your case.

How Long does it take to Unlock a Phone from the Optus Network?

This is normally very fast, but it all depends on whether you meet the carrier’s policies because if not, you’ll need to wait until you’re on good terms with the company to try to unlock your phone again. Keep in mind that there are cases in which this is not a matter of 24 hours, but it is required for you to wait from 5 to 10 business days (when the carrier happens to not have your network unlock code). In that case, they’ll need to contact your phone manufacturer to get it, which can happen no matter if you submit your request via SMS message or using their unlock page, which we’ll explain in the next section.

2nd Method to Unlock Optus Phones: Use Optus’ Unlock Webpage!

2nd Method to Unlock Optus Phones: Use Optus' Unlock Webpage!
2nd Method to Unlock Optus Phones: Use Optus’ Unlock Webpage!

This is an easier and more automated alternative to get your Optus mobile phone fixed, and it’s all about visiting the Optus “Unlock your Device” page and submitting your request online. Click here to be redirected to the corresponding website, and once there, click on the “Get Started” button, enter your mobile number to validate your account status, and follow the prompts. If by any chance the platform seems to be not working, you’ll need to call 1300 737 252 to explain the situation and do the process by phone, or if not, use a more practical solution: SafeUnlocks.

How much is it to Unlock a Phone from Optus?

Well, this really depends on your specific case because sometimes it’s 100% free to unlock your device with Optus, but other times you can end up paying fees up to $80. In fact, the only case in which you pay a fixed rate is when you’re not an Optus customer because then they only charge a $25 flat fee to everyone and that’s pretty much it.

However, for all other cases, it depends on whether you have recharged your service to a minimum accumulated amount of $80 because if you have, your device will be unlocked for free. If that’s not your case, then you need to check if your service has been active for 6 months or more; if that’s the case, you only have to pay a $25 fee, and if not, you’ll be charged $80.

3rd Method to Unlock a Phone from Optus: Use SafeUnlocks!

3rd Method to Unlock a Phone from Optus: Use SafeUnlocks!
3rd Method to Unlock a Phone from Optus: Use SafeUnlocks!

If your phone is locked to the Optus network but for some reason, the device is not eligible or you don’t want to wait for days until they take care of the issue, then SafeUnlocks.com is the solution. Our external service is here to help any user needing to unlock their phone without any policies, paperwork, or expensive fees, all thanks to our advanced software and algorithms now available for Australian carriers!

All we need is your IMEI number to remotely generate your phone’s unlock code regardless of whether we’re talking about an iPhone, a Samsung phone, or a device from any other brand. This unlocking service gets the job done in less than an hour and only costs $1, which is a fixed rate applicable to all phones no matter what their make and model is; this is the solution you were looking for!

Steps to Unlock a Mobile Phone from the Optus Network with SafeUnlocks

Steps to Unlock a Mobile Phone from the Optus Network with SafeUnlocks
Steps to Unlock a Mobile Phone from the Optus Network with SafeUnlocks

SafeUnlocks’ online unlocking process is super easy because all you need to do is submit your request, and then we take care of the rest and get the device back to normal in no time. To get started, simply visit SafeUnlocks.com, go to the “Carrier Unlock” section, and fill out the form on your screen with the information required to unlock the phone in question, which includes:

  • Your name.
  • Your email address.
  • The IMEI number of the device.
  • The device’s brand.

Right after that, we’ll ask you to create an account with us for you to access our payment gateway and pay the $1 fee, and that’s it, after that, we’ll take over and let you know when we’re done. Remember that this process doesn’t involve jailbreaking or rooting the smartphone, downloading any apps on it, or even connecting your device to the PC; this is the safest and least invasive solution!

What do I do after getting my Unlock Code?

After the process is finished, we’ll send you a confirmation email that will come with an unlock code, which is the same one you would have received directly from the carrier if you did the process with them. All you need to do is insert a non-Optus SIM card into the device and enter the code when prompted to, and that’s it. The connectivity restriction on your smartphone will be permanently removed and you’ll get to switch carriers, use your phone abroad, and use it without any limitations!

Is it Possible to Unlock both Prepaid and Postpaid Optus Phones?

Even though SafeUnlocks supports all smartphones from all mobile providers in Australia regardless of whether we’re talking about postpaid or prepaid phones, Optus doesn’t lock the postpaid ones. Optus and all the Optus MVNOs (Mobile Virtual Network Operators) only lock devices on prepaid plans, so theoretically, you should be able to use your postpaid one freely, and if not, we do recommend contacting the company.

Will I be able to use my Optus SIM again on my Unlocked Device?

This is a question that we receive a lot because it happens that users switch to other carriers like Vodafone or Telstra, but after a little while, they decide to go back to their phone’s original carrier. The good news is that there’s not really any problem because all we’d be doing is open your phone’s cellular bands to support all 3G, 4G, and 5G networks, which of course, still includes Optus.